Please read these Terms and Conditions, prior to using Balanced Movement L.L.C herein after called “Reform Pilates Studio” or “Reform”, either via the website, app, third party or related services, to be collectively called “Services”.

These Terms and Conditions constitute a legally binding agreement between yourself and Reform for the use of Reform Services. By accessing and/or using Reform Services, you are agreeing to these Terms and Conditions of our Services. You are only authorised to use Reform Services if you are in agreement with the Terms and Conditions stated. Should you not be in agreement with any of the Terms and Conditions, you must discontinue use of Reform Services with immediate effect. You are solely responsible for your understanding and agreement of these Terms and Conditions.

Reform reserves the right to amend these Terms and Conditions at any time, in our sole discretion. Should these Terms and Conditions be modified, any such modification will come into effect immediately after Reform has sent notification of the modifications to you, if permitted under applicable law. Reform reserves the right to notify you of these modifications via email, via a notice on the website or social apps, or any other suitable method of communication. Should you continue to use Reform Services following the amendment of these Terms and Conditions, you will be automatically confirming your agreement and acceptance of the amendments.

Representation

You agree that you are over eighteen years of age and are medically and physically able to participate in Reform Services.

Disclaimer

It is your responsibility to consult your doctor before fitness training and follow their advice on suitable methods of fitness for your medical health and background. Do not undertake fitness training if you have a history of chest pain, knee, ankle, wrist, shoulder, joint, or spinal (back or neck) problems or injuries, unless you have been approved to do so by an appropriate medical professional.

If at any time you feel you are exercising beyond your current fitness abilities, or you feel discomfort, pain, dizziness, or nausea, you should discontinue exercising immediately.

You are responsible for exercising within your limits and you assume all risk of injury to your person or property resulting from your use of the Reform Services. You agree to hold Reform, and if applicable, its owners, trainers, instructors, employees and representatives, harmless from any damage, whether tangible or intangible, that may happen to you from participating in the use of Reform Services. Such injuries may include, but are not limited to, muscle strains, muscle sprains, muscle spasms, heart attacks, raised blood pressure, and broken, fractured or dislocated bones.

You understand and agree that your participation in Reform Services, involves risks. These risks may lead to tangible or intangible harm, and you agree that these risks may result not only from your own actions, but also from the actions of others. With the knowledge and understanding of these risks, you are agreeing that you choose, of your own free will and volition, to continue participating in Reform Services.

Nothing stated by Reform constitutes medical or professional advice or care. You agree that participation in any Reform Services is not a replacement for actual medical care, and that if you do experience medical issues, you will contact your relevant medical professional immediately.

Reform does not guarantee any exercise, health, weight loss or fitness results or improvements.

By participating in any of Reform Services, you are affirming that you have no medical conditions that would restrict you from safe and proper use.

Liability waiver

In using Reform Services, you agree to fully indemnify Reform against any loss, damage, injury or illness incurred. All information, goods, services, products and experiences are provided by Reform on an “as is” basis only. You shall keep us fully and effectually indemnified from and against any losses, liabilities and costs (including reasonable legal fees) arising as a result of any loss, damage, injury, illness, defective product and/or experience. The entire risk as to the quality and performance of the goods, services, products and experiences remains with you. Reform provides no representations and warranties, express or implied, including the implied warranties of fitness for a particular purpose, merchantability, and non-infringement.

You agree to hold Reform, and if applicable, its owners, trainers, instructors, employees and representatives, harmless from any damage, whether tangible or intangible, that may happen to you from participating in the use of Reform Services. You understand and agree that it is your responsibility to let Reform know immediately if you incur any pain or discomfort during or after the use of its Services.

Purchases, Bookings and Class Packages

Classes must be booked and paid for prior to attendance of the studio through the online booking system.

The sale of each class package is subject to specific terms and conditions applicable to the type of membership which you hold, part of which can include a minimum commitment period, time limitations and/or class attendance limitations.

Newcomers must arrive at least 10 minutes before their first class. If you do not show up for your reserved spot, then it may be given to a standby client.

Please note, latecomers will not be allowed into class and will be treated as a late cancellation.

We operate a 12 hour minimum cancellation policy. If you cancel your booked class within 12 hours, you will either lose your class credit or will be charged the full session fee.

If you reserve a space in a class and do not show up without cancelling through the scheduling page, you will either lose your class credit or will be charged the full session fee.

If a class is full, you can add yourself to the waitlist. If there are any cancellations, you will be notified up to an hour before the class commences.

When adding yourself to the waitlist you are committing to attending that class should a space become available. Please remove yourself from the waitlist if you no longer wish to attend to avoid late cancellation or no-show fees.  

There may be circumstances where a class may need to be cancelled, or the schedule changed. We will endeavour to notify you whenever possible via email or social media.

Should you need to pause or freeze your package, please contact the studio. You may pause or freeze your package for up to 1 month depending on the type of package you have purchased. 

All purchases of Reform Pilates Studio classes are final. We do not offer refunds on purchases for our services, beyond your statutory rights. Classes are non-transferable, cannot be exchanged, and cannot be shared amongst other clients or members.

Each class package contains a strict expiry date.  If the number of classes for which the class package entitles attendance have not been used by the holder before the expiry date, then those classes will expire and no refund will be given for any unused classes. 

Any merchandise purchased from Reform Services may be eligible for refund, subject to not being used or damaged in anyway whatsoever, provided it is returned within 30 days with proof of purchase.

Conditions of Entry

Reform Pilates Studio reserves the right to refuse entry to, or eject from our studio, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the studio.

In order to minimise disruption during classes held at our studio, we recommend that you aim to arrive at least 5 minutes prior to the scheduled commencement time of a class. 

Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other students attending those classes

You are required to treat all persons and property at the studio with all due care and respect.

Students are required to wear appropriate attire for physical exercise at all times while visiting our studio, and must refrain from wear clothing which contains offensive prints or designs or which may presents a danger to themselves.

For hygiene purposes, socks must be worn at all times during your workout. Specialised grip socks are available for purchase in studio.

For the enjoyment of all participants in your class please turn off all mobile phones before your workout unless you are a doctor and you are on call for example.

Studio Policies

During our Reform Pilates Studio classes, our instructors may utilize corrective touches, this is to ensure that all class members are exercising safely and with correct form.

Please ensure you wipe down your exercise equipment after your class has finished, using the sanitising equipment made available to you by Reform.

Reform operates a non-recording policy in its classes. You are not permitted to film, livestream, record audio or photograph yourself or others whilst class is in progress without the express permission of Reform Pilates Studio Management. Reform instructors do not hold the authority to grant this permission. You are allowed to film and/or photograph lawful, non-harmful and non-offensive content in the Reform studio pre and/or post class, provided you have the express permission of anyone you are including in the footage and/or material, and provided that it is used for non-commercial uses only. We request that any footage or material posted to social media of your Reform studio experience always has Reform tagged and/or mentioned. Any violation of the non-recording policy, or use of any footage or material for commercial purposes, may result in legal action being taken against you, and an immediate ban on your usage of Reform Pilates Studio Services.

Reform holds no responsibility for the safekeeping of your personal property whilst using Reform Services. You assume all risk of loss or damage to your personal belongings whilst using the Reform Services.

Termination

Reform reserves the right to terminate your access to Reform Pilates Studio Services, at our sole discretion, without notice or cause. You reserve the right to cancel any membership / packages, subject to the applicable terms of cancellation. Reform reserves the right to cancel any membership / packages with immediate effect, should you breach the Terms and Conditions. Should cancellation occur due to your breach of the Terms and Conditions, you will not have the right to refund for any unused classes or unused portion of a membership / package.

Third party sites

Our Services may contain links to third-party sites that are not owned or controlled by us. We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies, or practices of any third-party sites or services.  We make no warranties or representations about the accuracy, completeness, or timeliness of any content posted on the Services by anyone other than us. We strongly advise you to read all third-party terms and conditions and privacy policies.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the Sultanate of Oman law, and is subject to the jurisdiction of the Sultanate of Oman Courts.

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